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One New Thing
Monday, February 07, 2005
One New Thing: Knowing what people know.

I may have written this before: but I’d just like to point out again how difficult it can be when you don’t know how much people know about something when they ask you a question. It’s particularly noticeable via email questions – they ask, you ask what they are asking, they rephrase what they are asking, you ask them to clarify what they are asking…

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