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One New Thing
Monday, November 22, 2004
 
One New Thing: How to write support material.

By checking with the people who are going to be using it, to find out what is actually difficult for them, and why: in addition to trawling through previous questions and identifying current trends.

I also see the irony in confusing people further with the way the support material is set up. It might be worth running new material past unsuspecting colleagues beforehand, to see if they can understand what you are intending to explain. :)

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