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One New Thing
Saturday, August 28, 2004
 
One New Thing: Communication in reference interviews.

Well here’s a first – a Friday link and an actual learning experience all in one! I saw this article pop up on Libref-L: Oranges and Peaches: Understanding Communication Accidents in the Reference Interview. It analyses occasions where misunderstandings occur between librarians and the client asking the question, and examines what strategies librarians can use to help the user elaborate on their query without looking like they’re prying – so sort of getting the client to accidentally tell you more. You will laugh at some of the stories!

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