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One New Thing
Wednesday, June 09, 2004
One New Thing: Customer service initiatives.

Today and yesterday I was reminded of how easy it is to make your client's problems easier by paying attention to what they want and even when you can't solve problems immediately, letting them know what you can do and have done to help. And if there's nothing you can do at all, let them know you're sorry. I don't think it hurts at all to go a bit out of your way to make someone's day easier when they already have an issue to deal with!

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